JEEVANSEVA POWERED BY EVERA Overview

"JEEVANSEVA POWERED BY EVERA" is Brand Name for company - Prakriti E Mobility Private Limited

At JEEVANSEVA POWERED BY EVERA we care about you

Introduction: Build relationships and results with every ride JEEVANSEVA POWERED BY EVERA puts EV transportation at your fingertips. Understanding how and why we use your information should be just as easy. Our Privacy Policy and Privacy FAQs provide the latest information about the data we collect and how we use it. We also want you to know a few more things about our approach to privacy:

Utilization of data to serve better services to you We use your data to provide convenient transportation and delivery options, to help drivers maximize the utilization and earnings, and to protect the safety and security of our users. And we don’t rent or sell your data -- to anyone.

Safety is Priority

Your data enables us to determine the safest pick-ups and drop-offs, deter unsafe driving habits, help you avoid accident-prone roads, and to develop new features to get where you’re going, safe and sound.

Control Mechanism

Through the settings in the JEEVANSEVA POWERED BY EVERA app or on your device, you can choose when to share your location, sync your contacts and calendar, personalize your app, and even delete your account.

Learn more about - How we use your information

Find out how we use data to enhance your experience and what you can opt out of.

Address book – Details

What does JEEVANSEVA POWERED BY EVERA collect? We collect the names, addresses, email addresses, and telephone numbers of your contacts.

Why do we collect this information? We collect this information to enable social features such as ETA status, fare splits, referrals, and ride requests for friends and family.

When do we collect this information? When you allow JEEVANSEVA POWERED BY EVERA to access your address book for specific optional features.

Is the collection of this information optional? Yes. JEEVANSEVA POWERED BY EVERA only collects address book information with your permission when you choose to sync your contacts. You can change your settings at any time by going to Privacy Settings in the JEEVANSEVA POWERED BY EVERA app or by changing app permissions in your device settings.

How long do we retain this information? We retain this information for as long as you give us permission to access your address book.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? We collect this information only after obtaining your consent.

Calendar - Details What does JEEVANSEVA POWERED BY EVERA collect? We collect date, description, location, number of attendees, time, title, and your RSVP response.

Why do we collect this information? To enable you to conveniently request rides to events on your calendar. If you enable this collection, your calendar events will appear as shortcuts on the main screen of the JEEVANSEVA POWERED BY EVERA app.

When do we collect this information? When you give JEEVANSEVA POWERED BY EVERA permission to access your calendar.

Is the collection of this information optional? Yes, JEEVANSEVA POWERED BY EVERA only collects calendar information with your permission. You can change your permissions at any time through Privacy Settings in the JEEVANSEVA POWERED BY EVERA app.

How long do we retain this information? For as long as you give JEEVANSEVA POWERED BY EVERA the permission to access your calendar.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? We collect this information only after obtaining your consent.

Device information - Details What does JEEVANSEVA POWERED BY EVERA collect? JEEVANSEVA POWERED BY EVERA may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

Why do we collect this information? This information helps us communicate with you; protect your safety and security; optimize and improve your experience; and prevent, detect, and combat fraud.

When do we collect this information? Whenever you use our services.

Is the collection of this information optional? No.

How long do we retain this information? JEEVANSEVA POWERED BY EVERA retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of JEEVANSEVA POWERED BY EVERA’s Privacy Policy for more details.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? JEEVANSEVA POWERED BY EVERA collects this information in order to provide the services and features on your request and for purposes of JEEVANSEVA POWERED BY EVERA’s legitimate interests, such as to prevent, detect, and combat fraud.

Transactional information - Details What does JEEVANSEVA POWERED BY EVERA collect? JEEVANSEVA POWERED BY EVERA may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information.

Why do we collect this information? This information helps us communicate with you; protect your safety and security; optimize and improve your experience; and prevent, detect, and combat fraud.

When do we collect this information? Whenever you use our services.

Is the collection of this information optional? No.

How long do we retain this information? JEEVANSEVA POWERED BY EVERA retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of JEEVANSEVA POWERED BY EVERA’s Privacy Policy for more details.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? JEEVANSEVA POWERED BY EVERA collects this information in order to provide the services and features on your request and for purposes of JEEVANSEVA POWERED BY EVERA’s legitimate interests, such as to prevent, detect, and combat fraud.

Information from JEEVANSEVA POWERED BY EVERA business partners – Details

One question can be added that who are our business partners???

What does JEEVANSEVA POWERED BY EVERA collect? This generally includes information that is required to enable you to use a third-party app or website in connection with your JEEVANSEVA POWERED BY EVERA account, such as when you connect your JEEVANSEVA POWERED BY EVERA account to a payment provider or on-demand service or order an JEEVANSEVA POWERED BY EVERA service through a third-party app or website. This may also include information received in connection with joint ventures or data-sharing arrangements with our business partners.

Why do we collect this information? To enable your use of third-party services in connection with JEEVANSEVA POWERED BY EVERA’s apps.

When do we collect this information? We collect this information when you connect your JEEVANSEVA POWERED BY EVERA account to a partner service or engage with an app or website that uses JEEVANSEVA POWERED BY EVERA’s API (our data-sharing tools) or whose API JEEVANSEVA POWERED BY EVERA uses. For example, we may collect this information when you connect your JEEVANSEVA POWERED BY EVERA account to a third-party social media service, payment provider, or on-demand service, or when you order a ride through Google Maps. We may also receive this information when you request a service or purchase a product that is subject to a joint venture or data-sharing arrangement with an JEEVANSEVA POWERED BY EVERA business partner, such as JEEVANSEVA POWERED BY EVERA-branded credit cards or through partnerships with restaurants.

Is the collection of this information optional? You have the option not to connect your JEEVANSEVA POWERED BY EVERA account to those of JEEVANSEVA POWERED BY EVERA’s business partners, such as Facebook, Google, Paytm, PayPal, and Repay. However, depending on the services or features you use, connecting to an JEEVANSEVA POWERED BY EVERA business partner is required. For example, in cities where you can pay for your JEEVANSEVA POWERED BY EVERA rides with cash, you may be required to connect to a social media business partner to enable cash payment.

How long do we retain this information? We keep this information for as long as necessary for the purposes collected.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? JEEVANSEVA POWERED BY EVERA collects this information in order to provide the services and features you request (i.e. use of partner services in connection with your use of the JEEVANSEVA POWERED BY EVERA apps) or for purposes of JEEVANSEVA POWERED BY EVERA’s legitimate interests.

User profile - Details What does JEEVANSEVA POWERED BY EVERA collect? We collect your name, login, password, and phone number and/or email.

For riders and delivery recipients, we also collect payment information. In addition, we enable riders and delivery recipients to upload a profile picture to their account. For drivers and delivery partners, we also collect banking information for earning payments, birthday, government ID, photo, and vehicle and insurance information.

Why do we collect this information? Your information is used to enable your use of our services, to send you relevant and personalized communications, to verify your identity for account access and payments, and to improve our services.

When do we collect this information? When you create or update your account.

Is the collection of this information optional? JEEVANSEVA POWERED BY EVERA requires some profile information to enable you to use JEEVANSEVA POWERED BY EVERA’s services. This generally includes your name, login, password, and phone number.

If you are a driver or delivery partner, the additional profile information listed above is also required, including to enable JEEVANSEVA POWERED BY EVERA to comply with applicable laws.

How long do we retain this information? For as long as you maintain your JEEVANSEVA POWERED BY EVERA account, unless otherwise required by law.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? JEEVANSEVA POWERED BY EVERA collects this information in order to provide the services and features you request, to comply with applicable laws, to improve safety, and for purposes of JEEVANSEVA POWERED BY EVERA’s legitimate interests.

Background check - Details What does JEEVANSEVA POWERED BY EVERA collect? Background checks are generally performed by third-party services on JEEVANSEVA POWERED BY EVERA’s behalf. If permitted by law, the checks include driving records and criminal history. In some cases, we collect this information directly, while in others we receive only the results of the user’s background check (i.e. pass or not pass).

Why do we collect this information? To determine your eligibility to be a driver or delivery partner, to protect our community, and to provide safe rides.

When do we collect this information? When you sign up to be a driver or partner.

Is the collection of this information optional? Unless prohibited by law, we require you to pass a background check to be a driver or delivery partner. We do not collect background information for riders or delivery recipients.

How long do we retain this information? For as long as you are signed up to be a driver or delivery partner, unless longer retention is required by law or is necessary for safety and security purposes.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? We collect this information based on JEEVANSEVA POWERED BY EVERA’s legitimate interests in enhancing the safety and security of our users and services.

Demographic data - Details What does JEEVANSEVA POWERED BY EVERA collect? JEEVANSEVA POWERED BY EVERA or service providers performing surveys on JEEVANSEVA POWERED BY EVERA’s behalf may collect information from you through voluntary surveys. The surveys may ask about your background and behaviour to help us understand how you use our services. In some countries, we may also receive demographic information about you from third parties.

Why do we collect this information? We use this information to better understand which features and products users want to see in the future, to help identify areas where we need to make changes, and for direct marketing.

When do we collect this information? When you complete surveys being conducted by or on behalf of JEEVANSEVA POWERED BY EVERA. We also work with marketing partners in certain countries who may provide this information to JEEVANSEVA POWERED BY EVERA from time to time.

Is the collection of this information optional? You can decline to participate in our voluntary surveys. We do not enable opt-outs from collections from third parties.

How long do we retain this information? We retain this information for as long as necessary for the purposes for which it was collected.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? We collect this information based on your consent and based on JEEVANSEVA POWERED BY EVERA’s legitimate interests (for example, to help us better understand our users and how they use our services, and for marketing purposes)."

Location - Details What does JEEVANSEVA POWERED BY EVERA collect? We collect information that helps us determine your location, including GPS, IP address, and wi-fi.

Why do we collect this information? There are numerous ways that your location data creates a smooth and stress-free experience. Your location is used to calculate pricing and fares; offer upfront pricing before you request a ride; facilitate seamless pickups, drop-offs, and deliveries; provide trip status, history, and invoicing; facilitate research and development; enable social features; provide faster and personalized customer support; enhance the safety and security of our users; and prevent, detect, and combat fraud.

When do we collect this information? For drivers and delivery partners, we collect this information when the app is running in the foreground or background of your device.

For riders and delivery recipients who grant JEEVANSEVA POWERED BY EVERA permission to collect their location information, we collect this information when the app is running in the foreground. In some regions, we may also collect this information when the app is running in the background. For more detail on how we use your location, please refer to our location help articles for iOS and Android.

Is the collection of this information optional? Collection of location information is required for drivers and delivery partners. Riders and delivery recipients are not required to turn on location services to use the JEEVANSEVA POWERED BY EVERA app. However, opting out may affect the app’s functionality. For example, you will have to manually enter your pickup address and may not be able to use certain features like share ETA. Location information for every trip is collected from the driver, even if location information is not being collected from your device.

How long do we retain this information? JEEVANSEVA POWERED BY EVERA retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of JEEVANSEVA POWERED BY EVERA’s

Privacy Policy for more details. For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information?

JEEVANSEVA POWERED BY EVERA processes this information in order to provide the services and features you request and for purposes of JEEVANSEVA POWERED BY EVERA’s legitimate interests such as safety, security, and fraud prevention for all users. For riders and delivery recipients who have given us permission to collect their location data, we also collect this information on the basis of consent."

Usage information – Details

What does JEEVANSEVA POWERED BY EVERA collect? JEEVANSEVA POWERED BY EVERA collects app or website access dates and times, app features or pages viewed, app crashes and other system activity, browser types and information, and third-party sites or services you were using before interacting with our services.

Why do we collect this information? We use this information to enable and improve your experience with our services; to research and develop new services and features; and to prevent, detect, and combat fraud.

When do we collect this information? When you use our apps or visit our websites.

How long do we retain this information? JEEVANSEVA POWERED BY EVERA retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of JEEVANSEVA POWERED BY EVERA’s

Privacy Policy for more details. Is the collection of this information optional? No. Usage information is generated and collected each time you use JEEVANSEVA POWERED BY EVERA’s services.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? JEEVANSEVA POWERED BY EVERA collects this information in order to provide and improve the services and features you request, to comply with applicable laws, and for purposes of JEEVANSEVA POWERED BY EVERA’s legitimate interests.

User Content - Details What does JEEVANSEVA POWERED BY EVERA collect? We collect content submitted by users to JEEVANSEVA POWERED BY EVERA, including driver compliments, customer support communications, ratings, and recommendations to other users.

Why do we collect this information? Your information is used to provide helpful customer support, to share feedback with the community, to improve safety, and to research and develop features for a better JEEVANSEVA POWERED BY EVERA experience.

When do we collect this information? When you submit content to JEEVANSEVA POWERED BY EVERA.

Is the collection of this information optional? Yes. This information is only collected when you submit content to JEEVANSEVA POWERED BY EVERA, such as when you rate other users or contact customer service.

How long do we retain this information? Ratings and other content that you provide, or that is provided about you, will be retained for as long as you maintain your JEEVANSEVA POWERED BY EVERA account, or as required by law.

For users in the JEEVANSEVA POWERED BY EVERA, what legal grounds does JEEVANSEVA POWERED BY EVERA have for collecting this information? JEEVANSEVA POWERED BY EVERA collects this information in order to provide the services and features you request and for purposes of JEEVANSEVA POWERED BY EVERA’s legitimate interests.

Frequently Asked Questions

What information does JEEVANSEVA POWERED BY EVERA collect?

JEEVANSEVA POWERED BY EVERA collects information to help make your JEEVANSEVA POWERED BY EVERA experience not only possible, but great—whether that’s connecting riders and drivers, helping you get where you’re going, improving safety, or keeping you in touch with us and others. This includes information you provide to us, like your account information, and information we collect when you use our services, like your location."

How does JEEVANSEVA POWERED BY EVERA use my location information?

JEEVANSEVA POWERED BY EVERA helps you get where you want to go. This means that location information is essential to our services. We use it to help riders and driver-partners find each other, determine the best routes, enable users to track their progress and share ETAs with friends, develop new features and services, enhance safety and security, and for other purposes described in our Privacy Policy."

Does JEEVANSEVA POWERED BY EVERA share my information with anyone?

Some of JEEVANSEVA POWERED BY EVERA’s products, services, and features involve sharing information with other users. For example, when you request a ride, the locations of your pickup and dropoff points are shared with a driver-partner. We may also share information at your request, such as when you use a feature like ETA sharing to share your trip status with family and friends. We may also share your information with our affiliates, subsidiaries, and business partners, or for legal reasons or in the event of a dispute."

Does JEEVANSEVA POWERED BY EVERA rent or sell my information?

No. JEEVANSEVA POWERED BY EVERA does not rent or sell your personal data to anyone."

How long does JEEVANSEVA POWERED BY EVERA keep my information?

JEEVANSEVA POWERED BY EVERA keeps your information as long as you have an JEEVANSEVA POWERED BY EVERA account. You can request to delete your account or ask us to delete specific information like synced contacts. In some cases, JEEVANSEVA POWERED BY EVERA may keep some information after you ask us to delete your account, including when we’re required to by law, if there are outstanding issues related to your account (like unused credits), or if it’s necessary for safety and security purposes."

How do I look up or control the information that JEEVANSEVA POWERED BY EVERA collects about me?

Through our apps and websites, and the device settings on your phone, you can:

look up your own rider and driver ratings set or change your privacy settings, including location, address book and calendar information opt-out of receiving promotional communications from JEEVANSEVA POWERED BY EVERA delete your JEEVANSEVA POWERED BY EVERA account (although we would be sorry to see you go) You can also contact us through the Help section in our mobile apps and our Privacy Help page if you have additional questions or concerns about the information JEEVANSEVA POWERED BY EVERA collects about you."

How do I request a copy of my data?

You can request a copy of your data here (login required). The process usually takes a couple of days, and you can learn more here about the type of data that is included."

How do I submit a question to JEEVANSEVA POWERED BY EVERA’s Data Protection Officer (DPO), and what is their role?

JEEVANSEVA POWERED BY EVERA’s DPO is responsible for guiding our compliance with privacy regulation in the JEEVANSEVA POWERED BY EVERA. They are the point of contact for Indian privacy regulators and questions and concerns from our users about data privacy.

If you have additional questions about your personal data after reading our FAQ, you may contact our DPO by submitting a request through this form. Submit inquiry to JEEVANSEVA POWERED BY EVERA Data Protection Officer (DPO) This form can get you more information about JEEVANSEVA POWERED BY EVERA's collection and use of your personal data, and how you can exercise control over your data. It is also the best way to contact JEEVANSEVA POWERED BY EVERA's Data Protection Officer (DPO).

We recommend that you first review our Privacy Notice and privacy overview for detailed information about our data practices."